ShopHub can aggregate orders from all integrated sales channels, which allows merchants to manage and fulfill all orders centrally. This article will introduce how to process orders synced from multiple channels on ShopHub.
Before processing the order please make sure the order has been synced. If merchants have enabled Auto-sync in Order settings, then the system will automatically synchronize orders from Shopee and Lazada in real-time, and SHOPLINE orders will sync hourly. Orders can also be synced manually, ShopHub will fetch the most updated order information from the sales channel, for detailed instruction on how to sync orders from the sales channel, please refer to: How to sync orders from authorized channels to ShopHub?
Successfully synced orders will appear in the “All orders”, the merchant can view the status and switch the tabs accordingly.
Note: Currently, ShopHub supports handling COD and paid non-COD orders.
The following steps is to manually execute order shipment on ShopHub:
1. To Process
Merchants can generate tracking numbers for the orders under “To Process”. By selecting the order and at the bottom there will be options pop up. Click “Generate tracking no”, and merchants will receive a notification that an application for tracking number is in progress.
2. To Ship
After generating the tracking number, merchants will be able to find the order in the “To Ship” tab. By selecting the order and at the bottom there will be options pop up click “Confirm To Ship” and click “OK” to confirm, so merchants' products will be moved to “Shipped”.
Note: ShopHub is launching integrated logistics soon.
Shipped orders will appear in this “Shipped” tab.
When the product in the order is not shipped via ShopHub or includes products with no connections, the stock will not be deducted and the reason will be remarked in Deduction status column.
For products that have not been shipped by ShopHub but have completed SKU association, merchants can enable "Automatic Deduction" in "Settings" > "Function Settings". The system will automatically deduct the warehouse inventory associated with the order item when it is delivered properly.
Later on, after adding inventory amount or updating the product connection, merchants can select the order first and the “Deduct Stock'' option at the bottom of the page. Click "Deduct Stock" and the product Warehouse Stock will be updated accordingly.
Notes about Delivery Status
- After an order is moved to “Shipped" on ShopHub, the delivery status of this order will be changed to “Shipped" on the integrated sales channel. Currently, based on the actual delivery status, the merchant needs to manually update the delivery status as well as order status, payment status of this order on the integrated sales channel.
- After manually updating order status, payment status, delivery status of this order on the integrated sales channel, the merchant should go back to ShopHub admin panel, click “Order" > and “Sync Orders" to synchronize all status of this order to ShopHub for easier management.
For the definition of each tabs under "Orders" module, please refer: How ShopHub classified the orders?