How to split packages and ship them in ShopHub?

Split a package

When the order is at [Pending] status, system supports action [Split package] by default, and only 1 new package can be split from default package in each action. (Shopee orders this term don’t support splitting package)

Split action is not supported for below orders:

• Tiktok Shop orders with only 1 sku in the default package(e.g.order contains 2 units of sku A, unsplit; order contains sku a, sku b, split)

• Default package contains only 1 sku

• Unaccepted Tokopedia orders

• orders with tracking No. status as In Application

• at most 10 packages can be split, including the default package

Notice

1.Definition of default package: when synchronizing an order, the first package in [Pending] status will be the default package.(currently only default package can be split)

2.Packages could be split in various ways based on different channels

channel	Split logic
SHOPLINE V1	Split by ShopHub, split packages synchronized with official Admin
Tokopedia	Split by ShopHub, split packages synchronized with official Admin
Manual orders	Split by ShopHub
SHOPLINE V2	1.Split by ShopHub when in status as Pending, Unshipped 2.Split packages synchronized with official Admin once submitted for shipment
Lazada	1.Split by ShopHub in status as Pending 2.Split packages synchronized with official Admin once tracking No. application is approved
Tiktok Shop	Split packages synchronized with official Admin

 

Process

Step 1.[Pending] orders - Split

Find [Pending] orders, select the package you want to split, then click [Split] in the right action bar

 

Step 2. select products to split

1.Tick the products for splitting the package, and enter corresponding quantity;

2.Set outbound warehouse for the new package(consistent with original outbound warehouse by default, supports manual adjustment)

Tip:

• [Cancelled], [Returned / Refunded] products will be filtered out in the pop-up window
• Quantity cannot be modified for Tiktok Shop, Lazada orders
• Cannot split all products, and default package cannot be left blank
• When confirming split and the order is in fulfillment task, please try again later
• Once successfully split the package, shipment info settings of default package will be reserved by default, while corresponding order fulfillment progress will be cleared
• Split package ID is local package ID as local IDPKG + 8 digits, from PKG00000001 in turn

Step 3. split packages and apply for tracking No.

Select the package to apply for tracking No., click [Apply for tracking No.] below in bulk; or you can click [Apply for tracking No.] at right action bar for each package;

Tip:

• All packages support applying for individual tracking No.
• If shipment method of Tokopedia orders is selected as platform’s official logistics, only default package supports applying for and submitting the tracking No., and other packages can only use custom logistics or OneShip without uploading to official Admin.
• If shipment method for SHOPLINE V1 orders is selected as integrated logistics, only default package supports applying for and submitting the tracking No., and other packages can only use custom logistics or OneShip without uploading to official Admin.

Step 4. Confirm shipment for split packages

Select [Unshipped] packages, click [Confirm shipment] below for bulk shipments; or you can click [Confirm shipment] at the right action bar for each package

• when processing shipment for Tokopedia, SHOPLINE V1 packages, only the default package will be submitted to official Admin, split packages will reduce inventory quantity while not interacting with the platform
• split packages from channels except Tokopedia, SHOPLINE V1 all support independent shipment and inventory deduction

Step 5.  print for split package

Select[Unshipped], [Shipped] packages to print, click [Print] and select corresponding contents, then print in bulk; or you can click [Print] at the right action bar to print for each package

• Shipping label is independently printed for each package
• Packing list is independently printed for each package, and product info printed for current package’s products
• all packages share one set of order invoice

 

Cancel split

Only [Pending] & [Unshipped] orders support cancelling splitting packages, with detailed rules as below:

1. Unable to cancel splitting for default package in [Pending] status

2. non-default packages in [Pending] status support split cancellation; when default package is removed from [Pending] status, non-default packages in the same order should be more than 2 units to cancel splitting

3. All packages in [Unshipped] from SHOPLINE V2, Lazada, manual orders, and non-default packages from SHOPLINE V1 support split cancellation

Process

Step 1. select packages to cancel splitting

Step 2. confirm cancellation

 Examples

Scenario 1:

Order is split into package A(Default), B, C, and when package A, B are in [Pending] status and package C is in [Unshipped] status:

1, package A doesn’t support splitting

2, package B and C support split cancellation, and products of the package will be transferred to package A after cancellation

 

Scenario 2:

Order is split into package A(Default), B, C, and when package A is [Unshipped], package B in [Pending] and package C in [Unshipped]:

1, package A supports split cancellation, and it will be returned to Pending status after cancellation, with package ID unchanged

2, package B doesn’t support split cancellation(there is only 1 package B in [Pending] status)

3, package C supports split cancellation, and products of the package C will be combined into package B after cancellation

 

Scenario 3:

Order is split into package A(Default), B, C, and when package A is [Unshipped], package B in [Unshipped] and package C in [Unshipped]:

•  Package A, B, C all support split cancellation, and packages will be returned to [Pending] status after splitting

1） if cancellation is executed for package A in the first place, then package B & C will be moved to package A after cancellation

2） if cancellation is executed for package B or C, then package B & package C will be returned to [Pending] status and combined, package A is returned to [Pending] status as an individual package